Choose your conversation volume.
Add AI when you’re ready.
See exactly what goes into your bill.
Your first shared inbox, with room to get started.
Billed monthly only
For growing stores with a steady flow of questions.
$702 billed yearly
Connect support, sales, and the rest of your workflow.
$4,470 billed yearly
More capacity for busy teams and multiple websites.
$11,046 billed yearly
Prices in USD, excluding taxes. Yearly prices are monthly equivalents paid upfront for the year. Starter is billed monthly only. The AI Agent is an optional prepaid pack of AI resolutions; without it, your team answers every conversation. Usage beyond your allowances is invoiced after each calendar month (UTC). No per-seat fees.
Count all answered conversations as tickets. AI resolutions are a subset of those tickets, so a resolved AI conversation can use both allowances.
Illustrative quote only. No subscription or payment is created.
$4,470 subscription paid upfront for the year, plus $0 in additional usage for this month. The estimate spreads the yearly payment over 12 months.
| Included | Starter | Basic | Pro | Advanced |
|---|---|---|---|---|
| Tickets / month | 50 | 300 | 2,000 | 5,000 |
| AI resolutions with AI Agent | 30 | 30 | 190 | 530 |
| Additional ticket | $0.30 | $0.30 | $0.25 | $0.20 |
| Additional AI resolution | $0.75 | $0.65 | $0.65 | $0.55 |
| Website workspaces | 1 | 1 | 2 | 5 |
| Knowledge pages | 500 | 1,000 | 2,000 | 20,000 |
| Per-seat fee | None | None | None | None |
| Shopify, WhatsApp & Messenger | Included | Included | Included | Included |
| Klaviyo profiles & lead events | Not included | Included | Included | Included |
| Remove Chatrevia branding | Not included | Included | Included | Included |
| CRM sync & Slack lead routing | Not included | Not included | Included | Included |
| In-chat booking | Not included | Not included | Included | Included |
| AI lead briefs | Not included | Not included | Included | Included |
| AI actions with your own APIs | Not included | Not included | Included | Included |
| REST API & signed webhooks | Not included | Not included | Included | Included |
| Success manager & priority onboarding | Not included | Not included | Not included | Included |
A customer conversation answered by a teammate or AI counts as one ticket, in the month of its first reply. More messages in the same conversation, on any day, never add tickets. Spam, previews, demo workspaces, and conversations nobody replied to are excluded. An AI-resolved conversation also counts toward the ticket allowance.
An AI resolution is a conversation the AI Agent answered with no teammate reply and no request for a person, where the customer did not write again within 24 hours of the last AI answer. It counts once, in the month the 24 hours end. Failed answers, teammate drafts, and conversations handed to a person never count.
Additional tickets are priced individually, with no rounding up to blocks. Additional AI resolutions use your plan’s AI rate. Usage beyond your allowances is invoiced after each calendar month (UTC). Allowances do not roll over, and unused AI pack capacity is not refunded.
25 tickets and 10 AI resolutions a month on 1 website, with the Powered by Chatrevia badge. No card is required. Free stops at its allowances instead of charging: once 25 tickets or 10 AI resolutions are used, AI answers pause until the 1st and your team can still reply.
No. Without it, paid plans are a shared inbox and live chat: your team answers every conversation and the AI does not reply to customers. The AI Agent is an optional prepaid monthly pack of AI resolutions (30 on Starter, 30 on Basic, 190 on Pro, 530 on Advanced) at $0.55 to $0.75 per resolution, depending on plan and billing.
AI answer attempts and teammate AI tools (drafts, rewrites, summaries, briefs) share a fair-use limit; they are not billed.
No. Invite your whole team on any plan. You pay for your plan’s tickets and, if you add it, the AI Agent pack.
Yearly billing costs up to 20% less than twelve monthly payments: Basic $39/month ($468 billed yearly), Pro $249/month ($2,988 billed yearly), Advanced $629/month ($7,548 billed yearly). The plan and any AI Agent pack are paid upfront for the year; allowances still reset each month. Starter is billed monthly only.
Yes. Change your plan, billing frequency or AI Agent in Usage & Billing; changes are prorated immediately. You can cancel any time in the billing portal and keep paid features until the end of the period.
Not yet. Phone and SMS aren’t offered today; Chatrevia covers your website messenger and, from Starter, messaging channels such as WhatsApp and Facebook Messenger.
Build your knowledge. Make the messenger yours.
Start a better conversation.